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FAQ

Thank you for taking the time to review our blog, shop and items. We would love to hear from you if you have any questions or if there is anything we can help you with. We have compiled a list of some of the most frequently asked questions below for your convenience. If you still need to reach us you can message us on Etsy or write to us a info@scripture-gifts.com

Questions About Shipping

We have s strict no refunds or exchanges policy. However, we understand that sometimes mistakes happen. We are open to making an exception to our rule if we ship out a defective item or if we send you the wrong item. You can message us via Etsy with your order number if you receive the wrong item by mistake. We would be happy to make it right for you. If however you have received an item as requested, but have changed your mind or are wanting to exchange it for any other reason, you can write to us with your order number and we will consider a refund, exchange or replacement on a case by case basis.
If you have an item that arrives damaged, you can file a claim for a full refund of the item value and shipping with the post office. Go to www.usps.com and select, "file a claim." You will need your receipt, tracking number and a photo of the damage to file the claim.
Most of the items that leave our shop arrive safely and on time. Every once in a while items get lost in the mail. If you have tracked your package with USPS and you it shows up as having been delivered we recommend checking with your neighbors and roommates. Many times items get delivered and then misplaced by roommates and neighbors. If you are still not able to locate your item you can file a claim with the post office for your lost item. This is only an option if you purchased insurance on your item along with shipping. Most first class shipping includes insurance.
Every order that is processed within our Etsy shop has a tracking number. A shipping conformation email is sent automatically to each customer, as soon as the order leaves the shop. The email goes to the email address associated with your easy account. If you have not received a tracking number or order confirmation email you can contact us to learn the status of your order via easy messenger. Please include your order number. If you have a shipping confirmation email you can click directly on the tracking number to track your package. You can also visit the usps.com and enter your tracking number to locate your package from within their site.
How to Track Down Your Items
es! If your are ordering multiple items you can use these coupon codes: SHIPPINGCREDIT8 and SHIPPINGCREDIT. We currently have listing for bulk quantities of popular items. These items are discounted and have combined shipping for additional savings. If you need a custom quantity just write to us on  Etsy and we will create a custom listing for you.
We offer handmade items and outsource shipping to the US Postal Service. They are are responsible for delivering your item according to your selections. They also set their own fees for each service they provide. They offer first class and priority shipping as well as overnight services on most items in our shop with first class being the least expensive. The bulk of the shipping costs are calculated by the postal service based on the weight, dimensions and destination. Our shop adds a small handling fee to cover mailers, bubble wrap and packing peanuts that are not covered by the postage. If you need an estimate of shipping for your item you can visit www.usps.com. All items ship out of Lilburn Georgia 30047.
Explain the Shipping Costs
We process most ready to ship items within 48 hours. This includes all of our Chill Pill jars and labels. Other items with more personalization may take several days longer. If you need your item processed sooner we can try to process them the same day or 24 hours but we cannot make any promises. You will need to send us a message after you have placed your order so we can move yours up the list for faster processing. The shipping speed will depend on your selections at check out. We outsource to the US Postal Services and they are responsible for delivering your item according to your selections. You can visit their website for more information on their services: usps.com. They offer first class and priority shipping as well as overnight services on most items in our shop.  
How soon do items arrive?

 

Questions About Chill Pill Labels

Our Chill Pill jar designs and copywriting are protected by copyright laws and we do not grant or sell right to reproduce the designs at this time. We do offer downloadable files for custom designs.
Custom designs can be purchased as a downloadable file here:
https://www.etsy.com/listing/252783415/chill-pill-custom-design
Custom designs can include a request for wording in an existing design with some additional personalization. You can add a person's name, company logo or change a phrase around etc.
Custom designs are licensed for personal use and cannot be reproduced or sold for comercial purposes.
Chill Pill containers are fun to give. The craft paper labels that we offer will help you create a memorable gift for someone who appreciates a little humor in stressful situations. This fun Chill Pill label set of self-adhesive LABELS can be placed on glass, plastic or tin container to help you make the perfect gift for a special nurse in your life. We offer them in different sizes, by the sheet. Each sheet is 8x11. You can select the quantity you need from the choices and measurement below: The labels in a sheet of 6 per sheet measures (4"x3.3) The labels in a sheet of 8 per sheet measures (4"x2.5") The labels in a sheet of 12 per sheet measures (4"x"1.75)  
Overview of Jar and Label Options
The craft paper labels are made out of paper and are not water resistant. We recommend cleaning the jars in between uses with a damp paper towel. Our vinyl labels are water resistant and can be soaked in water occasionally but they are not dishwasher safe.

 

Questions About Chill Pill Jars

 

Most of the chill pill jars in our shop do not include candy. It helps us cut down on costs of shipping for our customers. However we do offer a few options that include candy and gift wrap. These are ideal for shipping directly to gift recipients. Message us to request direct links to items with candy or search the Etsy shop by keyword.
We have three Chill Pill jar sizes in the apothecary style. The largest jar is 24oz and we also have a 16oz and a 8oz jar. In addition we offer a tin jar that fits 16oz of candy and a smaller boston round jar that fits 4oz or candy. Please remember to review the item description section before you check out to make sure you are ordering the jar size and style that you would like.  
Overview of Jar and Label Options

 

Questions About Shopping on Etsy

To shop on Etsy using a mobile device you can navigate through your phone’s web browser of you can download the Etsy app. The app allow you to browse and shop items on your mobile device. The app is free and it is most ideal for viewing pictures of items on your phone. However, you need to remember to expand on certain section of the app to make sure that you don’t miss important information. You need to actually click to expand the "Item details” section to view important product description information and specifications such as size and what is and is not included. You also need to click on “Shipping” to view policies and information on processing time. If you need more information you can always ask a question about the item you are viewing. You can also watch this video for a demo of these tips: https://youtu.be/KEDkCSdorig
Yes! We currently have listing for bulk quantities of popular items. These items are discounted and have combined shipping for additional savings. If you need a custom quantity just write to us on  Etsy and we will create a custom listing for you.